We respect the privacy of any personal information that you may provide to us. The way we manage personal information is governed by:
Your acknowledgement and consent:
We need to collect, retain and use information about you, including your personal information, to provide you with storage and do business with you. Generally, this information is collected directly from you but we may collect information about you that is publicly available, for example from public registers or social media, or made available by third parties. Information we collect may include:
We may also need to collect payment information from you, including credit card or direct debit information, and we collect and retain information about your ongoing storage and payment history.
When you use our website or mobile applications we may collect information about your physical location and/or web activity including your IP address, your telephone number(s) and whether you’ve accessed or been referred to us via a third party site. Some of this website information we collect using Cookies.
You may choose not to provide us with any of this information, but not doing so may affect our ability to provide you with storage.
We need to collect information from you for a variety of purposes including to provide you with storage and do business with you. These primary purposes include:
We may disclose any information we have about you including your personal information as is reasonably necessary or as is permitted by law, including but not limited to the following:
We may send your information overseas. Some of our service providers or other third parties, including data storage providers, may be located, operate or hold data outside of Australia. When information is sent or disclosed outside of Australia we take reasonable efforts to ensure that appropriate data handling and security arrangements are in place. We utilise service providers who are located in a number of countries outside Australia, including New Zealand, the UK, the USA. Please note that Australian law may not apply to some of these entities in those countries.
As you have provided us with personal information identifying your nominated Alternate Contact Person (ACP), you must ensure that you have the right to disclose information about your ACP including their personal information. You must take reasonable steps to ensure your ACP is aware
We may use your contact details, including email, fax and telephone numbers, to contact you for marketing purposes. You may withdraw this consent at any time. We may share your information with our related entities. We will not share your contact details with third party enterprises, and will never sell your personal information or contact details. If you wish to opt out of direct marketing, please contact us at 30 Arizona Road, Charmhaven NSW 2263 or 02 4306 4608.
We subscribe to the StorerCheck system. By applying to store with us, including making a web or telephone enquiry, you agree to the following:
✓ your name,
✓ your address,
✓ your previous address(es),
✓ your email address,
✓ your licence number and details,
✓ your passport number and details,
✓ your date of birth,
✓ your storage history, including account payment history
✓ Not paying for storage
✓ Dumping or abandoning goods
✓ Being chronically late with payments
✓ Being abusive or threatening to staff members or other storers
✓ Eliciting the involvement of law enforcement agencies, such as law enforcement enquiries regarding your storage activities and the execution of search warrants against you, this facility or your storage space
✓ Any other breach of the storage agreement
We may use the information you provide during this application, including web or telephone enquiries, or information provided at any other time to update any listing you currently have with StorerCheck. If you do not consent to these terms, you should not apply for storage with us.
By applying to store with us you consent to the terms and conditions set out in this document and on-line at www.storercheck.com, including our right to search StorerCheck for your details, and to release your information and details to StorerCheck in certain circumstances. For further information about Storer Check Pty Ltd go to www.storercheck.com
We keep your information provided to us in both hard form and electronic form. We take steps to secure this from misuse, loss, unauthorised modification, unauthorised disclosure and access. We employ physical security such as locks on filing cabinet and restricted access to hard files, and other security measures including password protected computers and internet firewalls. We take reasonable care when engaging third parties to provide services to us where those service may necessitate the third party handling your information, including data storage, file destruction, enforcement of the agreement in any way and debt collection.
When your personal information is no longer required, we will take reasonable steps to destroy, delete or de-identify the personal information in a secure manner. However, we may sometimes be required by law to retain certain information.
You may view and correct your personal information by:
If we refuse access, we will provide you with a written reason for the refusal.
To correct inaccurate information we hold about you, you may advise us in writing that your personal information is not correct and provide us with written corrections. We will endeavour to update within a reasonable time.
If you believe we have breached the Privacy Act 1988 or Australian Privacy Principles and wish to complain, please contact us at firstname.lastname@example.org. We will endeavour to resolve your complaint within 21 days. If you do not believe your complaint has been satisfactorily handled or resolved you can lodge a complaint with the Office of the Australian Information Commissioner. For more information visit: www.oaic.gov.au